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06-22-2016 02:14 AM
When our users log an Incident on ESS they complete the form and click Submit (see attachments). They are returned to a view of the form with a message at the top that says.'Your Incident INC0151505 was created on Wed, 22 Jun 2016 07:39:57'.
The timestamp on the message is displaying GMT time instead of BST and I suspect it is to do with the date function used in the message and want to investigate. However, I don't know where to find what generates the message. I have looked for UI Actions on Incident table and Task table with 'Submit' in the name but no luck so far. I am relatively new to ServiceNow so may be missing something obvious.
Any help or tips welcome
Thanks
Solved! Go to Solution.
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06-23-2016 01:28 AM
Hi all
I have just found that the message that appears after the user has logged an incident (Your Incident INC0151509 was created on Wed, 22 Jun 2016 14:24:34) is a field on the Incident table, not a 'message' as I thought. The field is displayed in a section that only becomes visible after the incident is logged. The calculation is forcing the date to UTC timezone but it should force it to Europe/London so that it auto adjusts for Daylight Saving when appropriate. Hopefully I can find how to do that.
Thanks for all your input
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06-23-2016 01:28 AM
Hi all
I have just found that the message that appears after the user has logged an incident (Your Incident INC0151509 was created on Wed, 22 Jun 2016 14:24:34) is a field on the Incident table, not a 'message' as I thought. The field is displayed in a section that only becomes visible after the incident is logged. The calculation is forcing the date to UTC timezone but it should force it to Europe/London so that it auto adjusts for Daylight Saving when appropriate. Hopefully I can find how to do that.
Thanks for all your input
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06-23-2016 01:35 AM
Okay. Glad to hear that found where it is placed!!
Thanks,
Rajesh T
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06-24-2016 10:06 AM
Hi Ruth,
Thats really good to know that you found the same.
It is a another way to show the message. Great!
Regards,
Shamma