After washington upgrade change risk assessment not working

[kamana26]

Hello, has anyone noticed any issues with the change request following the Washington upgrade, with the execution of risk conditions/calculations?

[Brad Warman]

This resolved it for us as well. 

[Sriharsha Radha]

Hello Kamana,

Can you brief more what was done to resolve this issue?

[Brad Warman]

Hi Sriharsha. Go to Change->Administration->Risk Assessments and then open the change risk assessment. Go to the Assessment Thresholds related list and make sure the low, medium and high risk values have a value in the 'Score greater than' field.

[SK Chand Basha]

Hi @kamana26 

can you check the plugin is there any update available?

Mark it Helpful and Accept Solution!! If this helps you to understand.

[indusk]

Add com.snc.change_management.risk_conditions.log.level & com.snc.change_management.risk_assessment.log.level in sys_properties with value debug. You will see score value in the logs and errors if any. If the score is lower than the lowest threshold, you will have to adjust the threshold values.