Broken links in Australia Combined Release Notes docs (over 20%)

[Joe Walters]

Is anyone else going through the ServiceNow Release Notes for Australia, and repeatedly getting the error below when clicking on a link? Within the Combined product release notes for upgrades from Zurich to Australia page alone, over 20% of the links don't actually work and instead return this:

I've tried different browsers, in cognito mode, etc. hoping it's just me, but I'm suspecting that it's not.

[Joe Walters · Accepted solution]

Possible workaround: For most of the broken links, CoPilot is able to fetch the content, despite the error I get when trying to directly navigate there myself. Curiously, other AI's I've tried (perplexity, chatgpt, claude) report a 404 and aren't able to retrieve any content.
So the best workaround I've found thus far is asking CoPilot to summarize the content in the linked page.

[mark_moulder · Accepted solution]

Thank you everyone for spotting this issues. We fixed the issue on September 24th. You can now access the Zurich to Australia combined release notes at https://www.servicenow.com/docs/r/australia/release-notes/australia-zurich-combined-release-notes.ht...
If you encounter any other broken links on that page, please let us know.

[Joe Walters]

EDIT: I need to correct my latest reply (this one)!
It appears the links that were removed were mostly links that should never have existed. So, I think the cleanup looks great. I suspect many/most of them were due to the branding change from Now Assist to ServiceNow Otto.

At this point, I fully trust the Combined Release Notes page again. 🙂 Thanks, @mark_moulder!

It appears that the broken links were merely removed/hidden on the page but not actually fixed.

I wouldn't care if the links had no content - meaning there were no changes between Zurich and Australia for these particular products/capabilities - but that doesn't appear to be the case.

The broken link for Combined Employee Center release notes for upgrades from Zurich to Australia is a good example.