Business rule issue

[thirumala2]

Hi all ,

I have stuck with some instance issue between vancouver and xanadu .

we have a business rule which is working fine in vancouver but in xanadu behaving differently .

please see the screen shots :

(function executeRule(current, previous /*null when async*/) {
	
	if(current.u_set_up_blotter_qc.changesTo(true))
	{	
		current.work_notes = 'User : '+current.u_user_blotter.getDisplayValue();
		current.work_notes = 'Date/Time : '+current.u_date_time_blotter;
		current.work_notes = 'Set-up Blotter QC : '+current.u_set_up_blotter_qc;
	}
	
	if(current.u_qc != previous.u_qc)
	{
			current.work_notes = 'QC:  '+current.u_qc + '  was  '+ previous.u_qc;
	}
	if(current.u_poa_request_coversheet_qc != previous.u_poa_request_coversheet_qc)
	{
			current.work_notes = 'POA Request Coversheet QC:  '+current.u_poa_request_coversheet_qc + '  was  ' + previous.u_poa_request_coversheet_qc;
	}
	
})(current, previous);

this same br in vancouver giving result like this :

this same giving multiple results in xanadu upgrade instance :

Kindly help me how can I get to the root cause issue for this issue:

@Ankur Bawiskar @Maik Skoddow  @Chuck Tomasi 

[Anshul Shrivast]

Hi @thirumala2 

Please try to put logs inside if condition there is possibility that your business rule triggering twice and track the history of field value of fields which is put in business rule conditions.

[GEK29]

I all, I am facing the same issue.

Multiple Business Rule run multiple times.

How to fix that?

Changing the ordner doenst change the behavoir

[thirumala2 · Accepted solution]

There was an oob br issue which came in along with some snow patch upgrade which caused this issue and it has been highlighted to snow via hi ticket.

[Evan Clay]

Hi @thirumala2 - I'm seeing some similar problems on Xanadu. Did SN provide a solution or a PRB for this? Thanks!

[thirumala2]

HI @Evan Clay ,

They said they will inactivate that business rule since it is a protected one and they will correct this issue next patch upgrades .Probably you should raise a hi ticket to bring it to their attention.