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Communication records from maintenance center

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Tanja Holm
Tera Expert

‎03-08-2024 07:21 AM - edited ‎03-08-2024 07:22 AM

Hi, 

 

does anyone know how the recipient list of the communication records from the maintenance center in the Hi portal is determined? We have quite a large group of colleagues who automatically are added to the watch list of the communication records. I would have assumed that it would consist of the account contacts, but haven't found any pattern underpinning my theory. 

 

Cheers/

 

Tanja

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Dr Atul G- LNG
Tera Patron
In response to Tanja Holm

‎03-08-2024 07:39 AM

Hi @Tanja Holm 

 

Sorry, seems is from SN side only. Better log a case and SN team will help you how it get populated. 

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Dr. Atul G. - Learn N Grow Together
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tanjaholm
Tera Contributor
In response to Lisa_J_Thomson

‎03-14-2024 03:47 AM

Amazing, thanks a lot @Lisa_J_Thomson 🌟

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