Identifying Portal Changes Via Skipped Records
I have been asked to identify Portal Changes via skipped records. What is the best way of doing this or is there a better method. Is there a table that stores all skipped records? Lisa
Forum Posts
Error after yokohoma upgrade
Hi, Recently I have upgraded the instance from Washington to Yokohama patch 2. After the upgrade, when I tried to create an incident from interaction in SOW, it showed the following error " Unique Key violation detected by database ((conn=147...
Resolved! New MFA Requirements after upgraded to Yokohama
We just upgraded one of our sub-prod instances to Yokohama and now when we log in, we get this banner message at the top: We looked up the two KB's on this, but we are already using our OKTA application to "log" into this instance. What steps do we n...
deployment issue with github
I have issue with servicenow when publishing app to app repo and this happened recently after specific upgrade that as been done one year ago and we tried to fix it but with no success, so briefly the issue is; we have 4 environment of servicenow for...
Resolved! how to exclude sla definition record from being published within scoped app
I have issue with servicenow now when we create a new sla definition recod in sla_contract table through custom rest api or from UI portal those record got attached and added with app package when we publish app to app repo so i need to exclude those...
failed validation task
Hi, I have completed a simple task in simulator following the instructions but the task is validated as failed. I make sure that I have all in line with the suggestion added to the "Failed" result
Interactive filter report does not appear in Yokohama version update
Thanks for looking.After the Yokohama version upgrade, the interactive filter report that is placed in the Service Portal is no longer displayed.After asking NowSupport, they suggested setting the [snc_platform_rest_api_access] role, which I did.As a...
Standing up Yokohama HRSD has issues
Hello friends, Is anyone having issues standing up HRSD on Yokohama? I've tried standing up a new instance for a client twice. When I got to configure HRSD, it sits and spins. Steps to recreate.1. Stand up a brand-new instance on Yokohama2. I...
'Flow designer not triggering in servicenow workflow.
I have tried to have a daily planned activities but that has been a problem to me, to identify what i want to accomplish, to break down my task sequence, to determine who does what and to follow overflow and make adjustments. This has not been easy.S...
Resolved! Tables excluded but data missing
Hi ServiceNow folks,Something strange happened. The tables oauth_credential und oauth_entity are excluded for cloning but our credentials went missing on our dev and qa instance. They didnt even get cloned but just disappeared. Any ideas why that hap...
Analytics Hub - Average resolution time of resolved incidents > Priority - Streaming error
Good afternoon, I'm trying to view the average resolution time of resolved incidents, by priority, but i have the error message "streaming error".Thank you in advance for any help you can give me in resolving this blocking constraint. Teresa Ramalho
Plugin Upgrade
Hi Team, As part of the New button issue for Change list in SOW, I upgraded the plugin Change Management for Service Operations Workspace. After upgrade current version is 6.1.5 and there are few changes in SOW like Change templates My proposals, Ope...
ServiceNow instance down
My ServiceNow instance https://dev295944.service-now.com/ (Yokohama release) is showing offline very long time
migrating catalog items from a legacy platform (v11) to the modern Employee Center in ServiceNow.
Hi Team, has anyone come across a scenario where-in "migrating catalog items from a legacy platform (v11) to the modern Employee Center in ServiceNow." If so how can it be done successfully ThanksSunil
Query and Question on Alert Flapping
Hello Expert. I have a query regarding Alert Flapping. I have requirement where requested to change in flapping config as below: Metric OOOB Suggested Flap Interval 2 Min (120 Sec) 24 hrs (86400 Sec) Flap Frequency 10 3 Flap Quite Time 5 min (300 Sec...
