I'm attempting to upgrade my production instance to Xanadu but only Washington Patch 10 Hotfix 2 is available. How can I get Xanadu to be available for upgrade? My non-production instance upgraded with no problems...
Hi All, Good Evening/morning I have been upgraded my lower instance which is DEV environment to Yokohama Patch1 version. Post upgrade I am facing few issues. In Upgrade history skipped changes to review tab priority 2 changes are there. What should ...
We upgraded to Washington and have had major performance issues that continues to bring one of two nodes down causing an outage to our customers. They have pointed to the keySet function call from the getAllUserCriteria method. Is anyone else using t...
How to remove below Errors:1. "part of the query on ml_capability_definition_base has been ignored because of insufficient access for 'query_match' operation on ml_capability_definition_base.table"2. "part of the query on ml_capability_definition_sim...
Hey guys, I've a quick question for our upcomming xanadu upgrade. We're fully on-premise so using self-hosted ServiceNow. We're using 2 databases in the productiv environemnt (I don't know exactly but I think it should be cclassic active<->passive m...
Hi SNOW Team. I have the following questions" 1. What was the Yokohama release date?2. What Yokohama provide about AI for the new customers? Thanks in advance, Rick P.
Unable to start/wake/hibernate the Dev SNOW Instance (Washington DC Patch 10). Not sure if it happened post upgrade or not. Please help, its urgent, Thanks! (Attached Screenshot)
My PDI is not coming up , please help , urgent!
Hello, everyone. I'm investigating about the Triple DES (3DES) Encryption Deprecation. The documented way to identify if CLE is Legacy or Starter is described on the following KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=K...
How to make sure you are not a difference to the same person who has been a difference to the same day as well to make a difference to the same day as well as a great time in on this device to comment with the first time I have
Hello everyone, It may seem like a rookie question, but I still couldn't find the right box to tick I need to assign users - colleagues from the same organisation - registered in SN Support, to be able to open / monitor Hi-Cases for various Customer...
Hi Team, Post washington upgrade, the communication task doesn't loads in workbench, can see these being created in backend though. Can advise or suggestion why it is so.Thanks
After Upgrading from Washington DC to Xanadu Patch 6, Incident Communications Tasks disappear on SOW and MIM workbench.
Good day! What's the best practice nowadays about who can login (ServiceDesk) while the instance is going through an upgrade? Can SD log in and view tickets but advise not to do a ticket update? Can we lock users out while upgrading? Thank you!Enriq...
Hi Team, We are on the Washington DC release, and we have around 5 domains in the instance. Our requirement is to clone a specific domain without impacting the other domains. Please let me know if there is any OOTB functionality available. If not, wh...
