Resolved! ServiceNow University shows Blank Page
Hi All, From morning I am trying to open ServiceNow University, but it is showing me Blank Page with a "clock" sign. Is there any downtime going on?
Forum Posts
Zurich upgrade issues
Good day! I started our Zurich upgrade cycle like every other, with a fresh clone and scheduling the upgrade. Unlike the others after the upgrade finished the Upgrade Monitor displays "Calculating Skipped Changes..." in all of the reports. This went...
Email based MFA on Zurich
Hi Team, We have upgraded SNOW from the Xanadu to the Zurich version. We want to enable only "Email based MFA by default" for accessing the instance. However, I noticed that the email-based MFA option is not available in the user profile. We need to ...
When I export to PDF, the exported file recently started automatically opening.
When I export to PDF, the exported file recently started automatically opening (since last month). Is there a way to control that behavior? It also opening in Adobe reader, when my default app for PDFs on my laptop is Fox-it. Can the app used to o...
On-Call Calendar wont load post upgrade
Hello experts, We recently upgraded our instance to Yokohama and missed an issue where our on-call calendar view wont load. I'm getting a blank white screen under the top navigation bar, and when I look in the browser console I see an error: Failed t...
Platform Analytics
Pie Charts interactive filter not working when deselecting item(s) from legend. When using pie charts as interactive filters, the pie chart does work when selecting from the pie chart itself. However when we deselect an item from the "legend" of th...
Clone from Production to Development Fails at “Applying Preservers” with “Intervened” Status (around
Hello,We attempted to clone our Production instance to Development, but the clone failed at the “Applying Preservers” stage with status “Intervened.” Could you advise on how to troubleshoot the root cause?（Message: Clone stage changed from Applying P...
📢 Personal Developer Instance (PDI) UI Updated.
Just a quick update — the UI for my Personal Developer Instance (PDI) has changed. It now includes streamlined access to App Engine Studio and Creator Studio, along with a refreshed dashboard layout. Attaching a screenshot for reference. If not check...
Resolved! Employee Center Navbar UI defaulting to white after update to Yokohama Patch 7
Dear ServiceNow Community, I believe this an issue of some sort of override or error from UI updates in Yokohama compared to Xanadu. I am experiencing an issue where the navbar divider color will not change when changing in the Service Portal Configu...
Incident /user lookup issue post DC upgrade
After we upgraded our PROD instance of ServiceNOW to Washington DC. A handful of our users have been experiencing issues when submitting incident tickets. One of the reference fields on the incident form references the User table and for the users af...
Global Text Search missing after upgrading to Yokohama
We're in the middle of our upgrade tests. Since the updrage, the global text search field has vanished. It's the same situation in all the upgraded instances.I inspected the structure of the page, the container "search-container" still exist at the c...
Can we get AI Agent version attribute through API ?
Zurich patch 1 do support version control for Agents and Agentic Workflows but attribute is NOT exposed through API, is there any way we can get current version used by Agent
MID Server fails after patch update – systemctl shows failed, but wrapper and java are running
Hello Team,After applying a recent patch automatically to multiple Linux-based MID Servers, we have noticed a recurring issue:systemctl status snow.service shows FAILEDBut processes like wrapper-linux-x86-64 and java are still running in the backgrou...
Teams VA Notifications
Can we dot-walk a variable, such as requested_for, in the sys_notification_va_content table script so that it appears in the record card immediately after the Approver field?
Where Can I Find All of the Upgrades That A Customer Has Done
Am trying to figure out where I can find all of the ServiceNow Upgrades (what versions) a Customer has done since they have had ServiceNow.
