Hi Community,After upgrading our ServiceNow instance to Zurich, we’ve noticed an issue in Service Portal where the help text/info icon popover on catalogue variables is misaligned.What’s happeningWhen clicking the info (i) icon next to a variable lab...
Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines. Impact: Misaligned help text reduces clarity...
Hi all, Our agents working CSM worksplace, can't progress in playbook. They get stucked while working with playbook They see the restart option, when they click on it, they get the error" Restart failed". They started noticing these issues after we u...
is there a delta exam for csa? I don't have a bannner popup...
Hi, I want to make the tab first in the SOW, meaning it will be the default. I tried changing the ORDER in the sys_ux_app_route table, but it doesn't help. Does anyone have a solution for this by chance?
Hi Everyone, In Yokohama Release PDI, I can access many features in Article body field of Knowledge [kb_knowledge] table, i.e. Anchor, Heading Blocks, Table of contents, etc. But in the Production instance of Yokohama Release, the features are really...
This same issue occurred last month as well:https://www.servicenow.com/community/upgrades-and-patching-forum/servicenow-university-login-issue-mfa-email-missing/td-p/3449060/page/2
This new group has been added to my instance, does anyone know what it's for?My instance has recently been updated to Zurich.Group name: Conditional Script Writer
In ServiceNow, RITM variables are not saving in the Native View. Where can we fetch these variables and update them in the RITM Flow, and how can this issue be fixed?
when was glide.import.error_message.generic added to ServiceNow?the response ...The "glide.import.error_message.generic" property is discussed as being updated in Security Center 1.3, which introduced the ability to control whether verbose SQL error ...
HI I am facing an issue the 'Apply template' has stopped not working after Yokohama Patch 10 Hotfix 1 applied to my sub-prod Instances Seeking some help if this is a know error Steps that can followed to fix this issue ?
Hello. Before upgrading a customer's instance to the Yokohama version, the user experience analytics page had these tiles at the top, showing, in the example below, active unique users, sessions and average sessions per user. After the version upgra...
Since upgrading to Zurich, our non-IT managers can no longer see their subordinate's tickets in Service Portal. Any suggestions on how to restore this?
Urgent help needed! I have scheduled my csa and cad exam offline but due to some unavoidable reason I am not able to go offline can I reschedule it online please let me know if it is possible & also tell me the procedure to reschedule
I need steps to complete this assignment:The Sprints for your organization run for 21 days but the default Sprint duration in the system is 14. Update the default Sprint duration in the system to reflect your company's standards. Once you have update...