Create order from quote button is not working

RohitN244878896 · ‎11-27-2024

The create order button is not working in Xanadu Patch 3 version. Getting the below logs,

org.mozilla.javascript.EvaluatorException: GlideRecord.addQuery() - invalid table name: sn_csm_pricing_attribute_adjustment (sys_script_include.55c3bf8ec3b131107d575b79c840dd4a.script; line 485)
EvaluatorException(JavaScript evaluation error on:
new sn_quote_mgmt.OrderIntegration().createOrderFromQuote(current.getUniqueValue(), 'sn_l2c_quote_to_order');
)
Can anyone help me on this?

Kailash Bhange · ‎11-27-2024

Good evening Colleagues! 😁 @Satoshi Abe @RohitN244878896

The Create order button on quote record comes under the L2C FLOWs setup OOB by ServiceNow.

I would suggest you to more check on the L2C FLOW's going in error in backend.

Also I see one of the L2C mapping causing the issue. Probably the plugin versions causing the issue.
Request you to check the versions and repair them once as we had such issue with our instance and we repaired the plugin versions.

Please feel free to revert back in case you need further assistance and mark it as helpful.

Thank you!

Kailash Bhange

View solution in original post

Satoshi Abe · ‎11-27-2024

@RohitN244878896

If you want to use Sales and Order Management application, Order Management for Customer Service Management (sn_csm_order_mgmt) should not be installed.

It seems your log is described as sn_csm_pricing_attribute_adjustment, so please check whether you installed above plug-in, if yes, unistall it.

RohitN244878896 · ‎11-27-2024

Dear @Satoshi Abe ,

Thank you for your response and for providing clarification.

Upon reviewing my Personal Developer Instance (PDI), I noticed that the Order Management for Customer Service Management (sn_csm_order_mgmt) plugin is not supported in the Xanadu version and is not installed in my environment. Instead, the following plugins are currently active:

Data Model for Order Management (sn_csm_om)
Order Management (sn_ind_tmt_orm)

If these plugins are the correct ones to support Sales and Order Management functionalities in the Xanadu version, please confirm. Additionally, if there are any further recommendations or configurations required to optimize the setup, I would appreciate your guidance.

Thank you for your support.

Satoshi Abe · ‎11-27-2024

@RohitN244878896

Data Model for Order Management (sn_csm_om) is not supported in Xanadu.

so you can unistall it.

https://www.servicenow.com/docs/bundle/utah-customer-service-management/page/product/customer-servic...

According to nowlearning, SOM requires the following plug-ins
In case of Xanadu, lead management application and lead data model are also required.

https://www.servicenow.com/community/som-forum/fallout-occurs-in-som-fy24q4-release/m-p/3103090/high...

RohitN244878896 · ‎11-27-2024

@Satoshi Abe, but the Data Model for Order Management is a dependent plugin on Order Management. We can't uninstall it without uninstalling Order Management. Is there any other way to ignore it?