Create WO in mobile app Xanadu

[NovaScotiaJoe]

Currently testing Xanadu on test server and encountering a new error when creating a WO via the mobile app. 

Technician preference has already been added to WOxxxxx...

Deleting the preference from the account resolves the issue but wondering is there a setting somewhere that eliminates this issue without deleting the tech preference? 

[Bruce Doiron]

Hi @NovaScotiaJoe,

Agent Mobile App Error: The technician preference has already been added to WOT*******

To temporarily get past that error and past the test phase and ready to deploy to production with the Xanadu upgrade, we disabled the Business Rule called Add technician preferences to all WOT on the wm_order (Work Order) table. Another Business Rule called Add technician preference to WOT on the wm_task (Work Order Task) table was kept active and seems to be handling all or most of the occurrences of populating the 

wm_task_tech_preference table. 

We currently have a case open with ServiceNow support to see if a permanent fix can be applied but we could also modify the Add technician preferences to all WOT Business Rule to do a check to see if an entry already exists in the wm_task_tech_preference table and prevent the script from trying to create a duplicate. 

We also thought about abandoning the use of Technician Preferences on our Account table (related list for Accounts) but it has come in handy to help with our dispatching.