MID Server failed to upgrade - how to resolve this issue

[Baskarank]

In Servicenow MID Server Status is Down and one unresolved issue is MID Server failed to upgrade then Restart the server , after MID Server status is Up but still showing MID Server failed to upgrade  issue , Then after I clicked on the 'Upgrade MID' link and then Restart the server again but still showing this issue, How to resolve this issue?

[Dr Atul - LNG]

Hi @Baskarank 

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713557

[AndersBGS]

Hi @Baskarank ,

 have you verified why it fails to upgrade?

[Baskarank]

From Agent logs:

2025-01-21 03:41:14 WARN (ECCQueueMonitor.40) [HTTPClient:830]

org.apache.commons.httpclient.ConnectTimeoutException:

The host did not accept the connection within timeout of 10000 ms
2025-01-21 03:41:14 ERROR (ECCQueueMonitor.40) [RemoteGlideRecord:918] getRecords failed

(org.apache.commons.httpclient.ConnectTimeoutException:

The host did not accept the connection within timeout of 10000 ms)

[pabjk31]

For us it was about setting proper username/password - please try at your side?