MID Server failed to upgrade - how to resolve this issue

Baskarank
Tera Contributor

‎01-21-2025 08:56 AM

In Servicenow MID Server Status is Down and one unresolved issue is MID Server failed to upgrade then Restart the server , after MID Server status is Up but still showing MID Server failed to upgrade  issue , Then after I clicked on the 'Upgrade MID' link and then Restart the server again but still showing this issue, How to resolve this issue?

 

 

Baskarank_0-1737478226773.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-21-2025 08:58 AM

Hi @Baskarank 

 

Might be helpful

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713557

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AndersBGS
Tera Patron
Tera Patron

‎01-21-2025 11:56 AM

Hi @Baskarank ,

 

 have you verified why it fails to upgrade?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Baskarank
Tera Contributor
In response to AndersBGS

‎01-22-2025 05:35 AM

From Agent logs:

2025-01-21 03:41:14 WARN (ECCQueueMonitor.40) [HTTPClient:830]

org.apache.commons.httpclient.ConnectTimeoutException:

The host did not accept the connection within timeout of 10000 ms
2025-01-21 03:41:14 ERROR (ECCQueueMonitor.40) [RemoteGlideRecord:918] getRecords failed

(org.apache.commons.httpclient.ConnectTimeoutException:

The host did not accept the connection within timeout of 10000 ms)

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pabjk31
Tera Contributor

‎01-22-2025 05:24 AM

For us it was about setting proper username/password - please try at your side?

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