Developer Instance is offline

[Vignesh Naidu K]

Hi, my instance (dev210187) has been offline from a week by populating a message "Developer instance is undergoing unscheduled maintenance", This is second time Iam facing this issue for the first time its automatically sorted in 3 days now again Iam facing the same issue from a week. Iam facing this issue after upgrading the instance from Vancouver to Washington Dc.

[AndersBGS]

Hi @Vignesh Naidu K 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Dr Atul G- LNG]

Hi @Vignesh Naidu K 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future.