Disable the Security Update: MFA Implementation pop up at the top of instance

[Jyoti Tripathi]

After Yokohama upgrade we are getting a pop up as "Security Update: MFA Implementation
To enhance the security of your instance, we'll enable Multi-Factor Authentication (MFA) for all users performing non-SSO login in the instance. For more information, see MFA implementation Guide."

Please help how we can disable this.

[Randheer Singh]

With MFA enforcement, there are two types of messages at the time of login.

1. We show the message about the MFA enforcement to users with the Admin role so that they can acknowledge that they understand the change and its impact. This message is shown until one of the admins acknowledges it by updating the property. This message will be shown for all types of logins to admin users, including SSO logins and local logins.

2. The second message is about MFA enrollment. It is only shown to all non-snc_external users who are performing local login (NOT SSO login) and have not enrolled for MFA. This message will disappear after the user has enrolled for one of the MFA mechanisms.

Thanks,

Randheer

[Dlam]

Thanks Randheer for your advice on the popup message on Yokohama.

Now my question is to enquire if any further action required since we already have Okta authentication on users logging in our service portal. Does this ServiceNow MFA implementation require users to enrol in another layer of MFA, i.e. users to enrol ServiceNow MFA through scanning QR code in Okta which means users being authenticated twice through Okta?

[Randheer Singh]

ServiceNow MFA enforcement is only applicable to non-SSO logins. So any user which is doing SSO logins through Okta will not be required to undergo ServiceNow MFA.
More on this
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709783#mcetoc_2b_sso_login_m...

[Dlam]

Thanks Randheer for your guidance on this matter. I appreciated it a lot.