Hi, can any one hellp me which one is correct and which is wrong

[Dr Atul G- LNG · Accepted solution]

B is right. 

If no user criteria are specified for a knowledge base, all users can read it and all users with roles can contribute to it.

[David0012]

[Dr Atul G- LNG]

Hi @David0012 

Are you checking in same instance for both screen shots? Look like they are different.

[David0012]

same instance. I created a service portal in my personal PDI. So, when i added a approval table in my related table in this case incident and add someone as a approver and change it state as requested it added a approval menu in the service portal and when i change its state to something else or remove it from the incident, the menu also remove from the service portal. what i want is to always display in the service portal. this feature is in every PDI. is there a way to display it always.