Hi, can any one hellp me which one is correct and which is wrong

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David0012
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‎12-11-2024 06:53 AM

 
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Dr Atul G- LNG
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‎12-11-2024 09:59 AM

B is right. 

 

If no user criteria are specified for a knowledge base, all users can read it and all users with roles can contribute to it.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-11-2024 09:59 AM

B is right. 

 

If no user criteria are specified for a knowledge base, all users can read it and all users with roles can contribute to it.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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David0012
Tera Contributor

‎03-13-2025 08:37 AM

no approval in the bar .pngin related tables.pngadd approvers in it.pngnow in navbaar.png

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Dr Atul G- LNG
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In response to David0012

‎03-13-2025 02:21 PM

Hi @David0012 

 

Are you checking in same instance for both screen shots? Look like they are different.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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David0012
Tera Contributor
In response to Dr Atul G- LNG

‎03-14-2025 08:02 AM

same instance. I created a service portal in my personal PDI. So, when i added a approval table in my related table in this case incident and add someone as a approver and change it state as requested it added a approval menu in the service portal and when i change its state to something else or remove it from the incident, the menu also remove from the service portal. what i want is to always display in the service portal. this feature is in every PDI. is there a way to display it always.

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