How to raise a ticket to log an issue

nishachand
Mega Explorer

4 weeks ago

The servicenow instance is down since the change CHG69739386  was implemented this morning at 9AM GMT. Can you please confirm what is the issue and what is the best way to raise it with Servicenow?

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AndersBGS
Tera Patron

4 weeks ago

Hi @nishachand ,

 

are we talking about your company instance that is unavailable? If yes, then raise a HI case within NowSupport.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron

4 weeks ago

Hi @nishachand 

 

Look like you are talking about your company instance, in my experience I never saw Servicenow down for more than min or two.

 

Did you check is any local issue at client side ?

 

If now you can log a now support case to get help from SErvicenow.

 

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Dr. Atul G. - Learn N Grow Together
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MohammadAtR
Tera Contributor

4 weeks ago

It can be numerous issues, best would be to log into your organisation's support.servicenow.com and log a support ticket.

URL: https://support.servicenow.com/now?id=ns_guided_support

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