How to request for additional time to complete the necessary instance updates

Joshua Comeau
Kilo Sage

In order to have your extension request reviewed, you will need to submit the intake form.

 

What is the link or how to get to the page to fill out the extension intake request form?

1 ACCEPTED SOLUTION

hi @Joshua Comeau 

Yes, you can take support from HI team.

could you please mark my answer helpful / correct if it helps you to resolve your issue.

 

thank you

rajesh

View solution in original post

6 REPLIES 6

hi @Joshua Comeau 

Yes, you can take support from HI team.

could you please mark my answer helpful / correct if it helps you to resolve your issue.

 

thank you

rajesh

Andrew G
Tera Expert

As of time of writing, the NowSupport article is:  KB2493075

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2493075

 

 

How Can Customers Submit an Extension Request for an Upgrade?

To request an extension for your CHGxxxxxxxx, please comment directly on the Parent CHG. Our team will then provide you with a link to the Extension Request Form via your Main Program Record (CHGxxxxxxxx). Kindly complete and submit the form for review by the appropriate team.