why my instance is hybernating if i dont use it for 2 days

[AndersBGS]

Hi @Jahnavi9459 ,

Good question, but nobody can answer this and there is no support available from ServiceNow in relation to PDIs. According to this, you're limited to two options:

1. Wait, it should come online automatically again
2. If you get tired of waiting, release your instance and request a fresh installation.

[yashkamde]

Hello @Jahnavi9459 ,

I also face this issue sometimes..

So I do is just logout from servicenow developer page even if I am login because instance need to be wake up freshly !

Just see is their waking up comes.

This will start your instance..(Sharing my experience how I resolved)

If my response helped mark as helpful and accept the solution.

[Dr Atul G- LNG]

Hi @Jahnavi9459 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[GlideFather]

Hi @Jahnavi9459,

having your PDI ready costs money... if you don't use it for a while, then ServiceNow puts it on sleep and when you need it then you will awake it again.

If you don't log in once in 10 days, the instance is considered inactive and will be reclaimed. 

Check PDI FAQ and/or Personal Developer Instance (PDI) Guide and