Identifying Portal Changes Via Skipped Records

Lisa22
Tera Contributor

‎05-13-2025 01:25 AM

I have been asked to identify Portal Changes via skipped records.  What is the best way of doing this or is there a better method.  Is there a table that stores all skipped records?

 

Lisa

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shantanu_patel8
Mega Guru

‎05-13-2025 02:41 AM

Hi @Lisa22 

 

You can navigate to "System upgrades" from Left navigation and check for the upgrade you are looking for.

 

Once you have opened the upgrade, In the form you will be able to get all the information related to the upgrade including changes accepted as well as skipped.

 

Here you will need to look for changes specific to portals.

 

Please mark the answer helpful and correct if it helps the issue. Happy scripting 🙂

-Shantanu

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J Siva
Tera Sage

‎05-13-2025 02:46 AM

Hi @Lisa22 

You can see the details of skipped records in the Upgrade details <sys_upgrade_history_log> table. Use the URL below to get the skipped records of type 'Service portal'.

https://<INSTANCE-ID>.service-now.com/sys_upgrade_history_log_list.do?sysparm_query=type%3DService%20Portal&sysparm_view=

Regards,
Siva

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