Instance not waking up from Hibernation (dev205147). Please help revieve this instance

anjanavalsa
Kilo Contributor

My instance is not waking up from hibernation. (dev205147). Please restore this instance for me. 

5 REPLIES 5

Juhi Poddar
Kilo Patron

Hello @anjanavalsa 

Maximum days the PDI can be left inactive is 10 days, after that it is reclaimed.

If you're experiencing issues with your PDI, here are some important points to keep in mind:

  1. Support Limitations: PDIs do not have official support, so the community cannot retrieve or recover your instance.

  2. Instance Reset Option: You can release your current instance and request a new one, but this will erase all previous data.

To prevent data loss in the future, consider regularly backing up your PDI, especially for critical update sets.

Hope this helps!

 

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Thank You
Juhi Poddar