Issue with HTML Fields in Problem in zurich version

[satya kasina]

We have HTML type variables for the fields FIX notes and Root Cause notes and Workaround in  Yokohama these fields are editable but in Zurich those became read only not able to edit those fields, can anyone tell us how to resolve this issue ?

[Voona Rohila]

Hi @satya kasina 
Those fields are on which table? Did you check if there are any ClientScripts/UI Policies/ACL's configured on those fields that's restricting the write?

[RC19]

hi @satya kasina  May be this user is not part of "Conditional Script Writer" Group or may not have its relevant role. This group decides the access to write script fields and html type field is also included.

You can go through below link

Scripting Governance Tool 

If my response helped, please mark it as correct and close the thread — this helps future readers find the solution faster!

Regards,

RC

[Victoria Drobys]

Hi @satya kasina 

This is related to snc_required_script_writer_permission role. It was introduced in the Zurich release to restrict write access to "script" fields (such as HTML).

To solve this, add users who need to edit these fields to the group "Conditional Script Writer"

I hope it helps.

Thank you