Mid server upgrade issue

[dvelloriy]

Hi Community,

We recently upgraded our dev instance to London Patch 3. Mid server upgrade failed with below error:

01/16/19 14:48:37 (190) AutoUpgrade.3600 Performing pre-upgrade validation tests.
01/16/19 14:48:37 (190) AutoUpgrade.3600 For MID server auto upgrade, using proxy host=null,port=80,user=null
01/16/19 14:48:37 (190) AutoUpgrade.3600 Downloading from https://install.service-now.com/glide/distribution/builds/package/mid-upgrade/2018/11/11/mid-upgrade.london-06-27-2018__patch3-10-24-2018_11-11-2018_0542.preUpgradeCheck.zip
01/16/19 14:48:37 (315) ECCSender.1 Sending ecc_queue.9665d56513cfe380a8e2bc122244b0b1.xml
01/16/19 14:48:37 (362) AutoUpgrade.3600 WARNING *** WARNING *** Method failed: (https://install.service-now.com/glide/distribution/builds/package/mid-upgrade/2018/11/11/mid-upgrade.london-06-27-2018__patch3-10-24-2018_11-11-2018_0542.preUpgradeCheck.zip) null with code: 0
01/16/19 14:48:37 (362) AutoUpgrade.3600 SEVERE *** ERROR *** Method failed: (https://install.service-now.com/glide/distribution/builds/package/mid-upgrade/2018/11/11/mid-upgrade.london-06-27-2018__patch3-10-24-2018_11-11-2018_0542.preUpgradeCheck.zip) null with code: 0
01/16/19 14:48:37 (362) AutoUpgrade.3600 For MID server auto upgrade, using proxy host=null,port=80,user=null
01/16/19 14:48:37 (362) AutoUpgrade.3600 Downloading from http://install.service-now.com/glide/distribution/builds/package/mid-upgrade/2018/11/11/mid-upgrade.london-06-27-2018__patch3-10-24-2018_11-11-2018_0542.preUpgradeCheck.zip
01/16/19 14:48:37 (659) AutoUpgrade.3600 WARNING *** WARNING *** Method failed: (http://install.service-now.com/glide/distribution/builds/package/mid-upgrade/2018/11/11/mid-upgrade.london-06-27-2018__patch3-10-24-2018_11-11-2018_0542.preUpgradeCheck.zip) null with code: 0
01/16/19 14:48:37 (659) AutoUpgrade.3600 SEVERE *** ERROR *** Method failed: (http://install.service-now.com/glide/distribution/builds/package/mid-upgrade/2018/11/11/mid-upgrade.london-06-27-2018__patch3-10-24-2018_11-11-2018_0542.preUpgradeCheck.zip) null with code: 0
01/16/19 14:48:37 (659) AutoUpgrade.3600 SEVERE *** ERROR *** Aborting MID Server upgrade due to pre-upgrade check failure: Unable to download updates from install server
01/16/19 14:48:38 (596) AutoUpgrade.3600 Setting mid status to Upgrade Failed

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We are not using any proxy. i also added install.service-now.com to the trusted site and i am able to access it using the mid server host.

Please advise.

I know that i can install a fresh new mid server for London release which i have already did, i want to understand why this existing mid server upgrade is failing.

[Nick Simonelli1]

The install procedure changes after the MID is already upgraded to London, so you shouldn't have issues any more. I would just go into your instance, go to MID Server > Downloads, and manually update it this one time. After it is on London, you no longer need access to install.service-now.com

[dvelloriy]

Yes i know for new instances on london, we don't need access to install.service-now.com.

However for upgraded instances, it's still a problem. i was earlier having jakarta mid server  and it failed post upgrade. i opened the firewall port so that source mid server host can talk to destination install.service-now.com but it's not working.

I even added install.service-now as the trusted site on server but it doesnot seem to work that way either. I am not sure why it is checking proxy settings when i am not even using proxy server. There is a lot of confusion around it.

01/16/19 14:48:37 (190) AutoUpgrade.3600 For MID server auto upgrade, using proxy host=null,port=80,user=nul

[Nick Simonelli1]

So, if it won't be an issue going forward, why not just manually upgrade it this one time? It seems much quicker to do that than try to chase down an issue that will resolve itself as soon as you upgrade.