Missing Upgrade Skipped List

ben_tes
Kilo Contributor

Our Prod instance was automatically upgraded and now has a skip list of ~300 items. 

I've cloned this to our test system but now I cannot get to the Skipped List? 

1 ACCEPTED SOLUTION

Erik Stolberg
Tera Guru

The table "sys_upgrade_history_log" is on the Exclude Tables list under Clone Definition (i.e. it won't copy over during a clone). You will need to export those 300 items and import into your test instance. I'm not 100% sure this will work, however:

Note: The system tracks changes to records in an update set so you can apply these changes to another instance later. However, the system does not migrate the upgrade details records from one instance to the next. These records apply to a specific upgrade of a specific instance. If you want to preserve the Comments, Resolutions, or other information from the skipped list, export it from this instance.

https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/platform-upgrade...

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6 REPLIES 6

The update set won't show a resolution to the skipped upgrade... it will show the actual change made to the application record. Meaning, if you had a skipped UI Action because you customized it, the update set will capture the change on the sys_ui_action record (an insert/update action if you merged updates or rolled back to baseline code file).

The main reason you would review skipped upgrades is to verify why the baseline file was customized, and decide if you want to keep the customization, merge new changes in with your customization, or rollback to baseline if the customization is no longer necessary. Once you make that decision, the only result you care about is the actual update to the application file, thus why that is captured in the update set.

Once you complete the skipped upgrade list, complete the update set, upgrade your TEST instance, and then just apply the update set to essentially apply all the logic from your reviewing on DEV instance.

Thanks, helpful info! They should have you update the official documentation.   😄