Open a record directly by clicking on the Reference Icon

[Pavel16]

Hello everyone! 

After instance upgrade from Jakarta to London I have faced with a diffrence in the behaviour of the Reference Icon  that displays at the beginning of each record in the List view and next to reference fields on a form.

Is there any way to override the behaviour of this buttom to open record directly by clicking it like in Jakarta without a popup preview window with the "Open record" button?

Thanks.

[Alberto Consonn · Accepted solution]

Hi Pavel,

unfortunately there is no way to do it, other users asked the same in the near past but the answer is always the same: not possible.

For any other information refer to the following thread:

How to disable "Open Record" in popup view?

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[Alberto Consonn]

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Alikutty A]

Hi,

The behavior of the reference icon that displays next to a reference field on a form or at the beginning of each row in a list has changed with the Kingston release and you cannot revert it.

Starting with Kingston, the preview popup no longer displays when a user hovers over the icon. From Kingston forward, users are required to click on the icon in order to show the preview popup and then have the option to open the record from the popup view. This behavior is consistent across the platform anywhere this icon is used. This change was made to bring ServiceNow into compliance with accessibility requirements and to provide a more consistent user experience throughout the platform across devices.

Thanks!

[Pavel16]

Thank you all!