Open a record directly by clicking on the Reference Icon

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Pavel16
Giga Contributor

‎01-04-2019 03:37 AM

Hello everyone! 

After instance upgrade from Jakarta to London I have faced with a diffrence in the behaviour of the Reference Icon  that displays at the beginning of each record in the List view and next to reference fields on a form.

Is there any way to override the behaviour of this buttom to open record directly by clicking it like in Jakarta without a popup preview window with the "Open record" button?

Thanks.

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee

‎01-04-2019 03:54 AM

Hi Pavel,

unfortunately there is no way to do it, other users asked the same in the near past but the answer is always the same: not possible.

For any other information refer to the following thread:

How to disable "Open Record" in popup view?

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

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Alikutty A
Tera Sage
In response to Pavel16

‎01-04-2019 04:56 AM

If your query is answered, please do mark a correct answer and close this thread

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