Patching before the Auto-scheduled patching program.

[PeterMusca]

If you schedule a patch/hotfix installation using the new upgrade console in Australia release, does this cancel the auto schedule/update that is generated by the patching schedule?

[Tanushree Maiti]

Hi @PeterMusca 

For my current and previous projects, any scheduled manual patch or upgrade does not automatically cancel an existing automated patching schedule.

BAU Activities:

• Verify whether the hotfix-related change is undergoing conflict detection and ensure that any scheduling conflicts are identified and resolved before implementation.
• Use the Now Support Portal to adjust the scheduled date of an upcoming automated ServiceNow instance upgrade, if required, to align with planned maintenance windows or avoid conflicts with other changes.
• Also in such situation, change communication is critical. Once the planned ServiceNow downtime is communicated to the Change Management team, the change notification is shared with all relevant stakeholders.