ServiceNow Catalog and Tickets Connectors

[oliverstark]

Hello,

I’m an admin at my organization and have been asked to set up the Knowledge, Catalog, and Ticket connectors that integrate Copilot with ServiceNow.

All three connectors are connected and visible in Copilot. The Knowledge connector seems to work well, returning reasonable responses from our DEV knowledge base articles when queried.

However, the Catalog and Ticket connectors are not performing as expected. They struggle to locate open RITMs and incidents, and when I ask about my tickets, they only return one or two results.

Has anyone had positive experiences setting up the Catalog and Ticket connectors? If so, are there any recommendations or checks I can perform to improve the results I’m getting in Copilot?

Many thanks!

[SnowDesign03]

Having difficulty with the ticket syncing. Can you let me know how you were successful with this? I was able to connect both the knowledge and catalog connectors but getting errors on the ticket one. We connected with Oauth as the authentication. Any thing I missed or any documentation you can send to me please do share and it is greatly appreciated. I have seen the docs from microsoft but getting errors in the sync index as it doesn't bring in anything.