ServiceNow Display issue (Banner) post Zurich Upgrade

[SambitRath]

Dear All,

One of the issue reported by the user in our ServiceNow Environment which currently upgraded to Zurich last month .Issue was the description details are missing in the incidents in the My requests/Closed call sections in the Service portal.

I have attached the screenshot for reference.

Request projected solutions from Experts.

Thanks,

Sambit

[Ankur Bawiskar]

@SambitRath 

if you are sure this started happening post upgrade and the same works in earlier release then raise a case with ServiceNow

what debugging did you do from your side?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@SambitRath 

check here Primary Field is set as Short Description or not in your instance

My Request Filter -> table - incident

Short Description removed from config

It's gone from My Requests i.e. Short Description

I added the field again and it shows

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SambitRath]

HI Ankur,

Thanks for your reply.

But, It is affecting globally for all users, and it is for Header Menu Item particularly in which Display 2 is not displaying any data in Menu Items inside sp_config or inside sp_rectangle_menu_item.

If we interchange Display 2 with 1 and vice versa, Display 1 works but Display 2 won't display anything.

ideas.

[Ankur Bawiskar]

@SambitRath 

better to raise case with ServiceNow