Dear All, I feel very confuse for between "Reviewed and Merged" and "Reviewed and Reverted" during version upgrade? System shows me there are no differences between base system and customised. Then i need to click "revert to base system" or "save Mer...
Hello everyone,We are trying to upgrade our self-hosted instance from Helsinki patch 3 to Jakarta patch 7. When upgrading we followed the documentation as provided on ServiceNow HI. Still, when the upgrade is trying to execute, we are getting some er...
Hello, We have recently updated our development instance with patch Istanbul patch 10 C. I've looked at the upgrade monitor and have few questions for you experts: 1) After the upgrade, we have been testing the functionality we had before the patch a...
Hey guys,I'm preparing a migration from Helsinki to Istanbul. Our current configuration is the following: 3 SN environments4 developers, 2 testersOur instance is pretty new, so we don't have a lot of features built. I'm going through the ServiceNow c...
Hi,I'm do not realy get the difference between both Options. Could anyone please give me some example?Thank you!
After I resolve all conflicts in the Dev environment, and I go to upgrade Test, all of those conflicts will be there. Do my conflict resolutions in Dev get captured in an update set, that I'd move to Test? In Test, do I need to manually review ea...
I wanted to created new ACL in service now but when i went to ACL option its not showing me new icon to create the ACL.Can Someone help me in that?
When we implemented ServiceNow 2 months ago, we did all our development work in our DEV instance and then cloned the DEV instance to Production. The marjority of the work was captured in update sets in DEV. Fast Forward to this week... SN appli...
Is there any outage or disruption when
I have a query related to Service now instance upgrade and how it impacts the custom applications created by the user?
Hello,We are migrating to MSP solution in domain separation. For that we just purchased ServiceNow instances. We are given two instances. One as a "DEV" and another one as "PROD" instance. I find this very challenging to manage considering developm...
Hi every one,I am getting confuse how to do sanity check and how verify is any affect on discovery module after upgrade patchs.and aslo how to know how the probes identifying the CIs .Please suggest me the proper document or send me the snopshots.
We recently upgraded to Eureka. While testing in Dev, we activated some plugins to see what they were like. We want to clone our Prod instance over our Dev instance now that Prod has been upgraded and I was wondering if the plugins that were activate...
To determine what time the upgrade will start: Navigate to System Scheduler > Today's Scheduled Job.Search for the job Upgrade and click the job to edit it.Check the time in the Next Action field. Update if necessary.For more information, please see ...
