ServiceNow Upgrade - How to get started

Neel Patel3
Giga Guru

Hi All,

 

I have been working as ServiceNow developer from last 4 years. I have worked on many modules, integrations custom app. But one thing I never was part of was Upgrades.

I wanted some insight on how to get started or how to perform an upgrade/skipped record validations. Does anybody have any suggestions,courses I can do that enables me to perform instance upgrade.

 

Thank you in advance! Always grateful for the help!

2 REPLIES 2

Daniel Borkowi1
Mega Sage

Hi @Neel Patel3 ,

what you're searching is described here https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/workbook/upgr.... Follow this best practice and your Upgrade will be smooth.

 

Greets
Daniel

Please mark reply as Helpful/Correct, if applicable. Thanks!

Christian_
Tera Guru

Hello, 

Managing skipped records during an upgrade is akin to what must be done when handling skips for a custom app or app customizations installed from the company's repository.

It's a good idea to start by exploring the resources provided by ServiceNow's documentation (example this). Additionally, it can be beneficial to delve into related components, for example, the Upgrade Center and its sub pages here.