Worknotes does not display URLs as hyperlinks
Hi All, The Worknotes in the incident is not displaying the Hyperlinks.The KB should be Clickable and once clicked it should open it in a new tab.
Forum Posts
Shortcut Suggestion
Hello everyone,If this isn't the appropriate place for my suggestion, kindly guide me to the correct destination. Recently, I embarked on my journey with the ServiceNow platform and stumbled upon the incredibly handy shortcut, CTRL+ALT+i (on Windows)...
Query regarding instance full scan
Hello Community,I have just performed a full instance scan, and it has generated 1,502 records in the findings. My question is: do we need to address all of these records manually, or is there a specific criteria for determining which ones need to be...
Retail Service Management
There is a store task table which extends retail case table. And there are some stores for each store there is store manager and store associate when i login or impersonate as a store manager he is able to see his store details like store task record...
Resolved! Zurich upgrade and change in user impersonation
With the last release / platform change to Zurich, the FSM default landing page changed is an unusual way.We received an emergency request from our facilities manager regarding a change in the default Landing page. Upon further discussion, we (IT) c...
Resolved! Meaning of Color Indicators in Priority Column on Upgrade Details (Skipped Record View)
I have a question about the behavior of the Priority column in the Upgrade Details [skipped record view] after an upgrade.Current Understanding:I understand the priority classification based on the official documentation:Priority 1 (Highest): UI Page...
About CAD exam
Tell me about the CAD exam as it's platform is changing from nov 18 so can we claim the voucher now and schedule our exam between Nov 1-17??
Resolved! Did supported image formats in the ESC portal change with the upgrade to Zurich release?
Did supported image formats in the ESC portal change with the upgrade to Zurich release? Some of my icons disappeared and I'm wondering if it was because of their format (PNG vs SVG).
Export Batch XML
Hi all, Quick question to all. We will upgrade and clone our instance soon, and I need to save my update sets to re-deploy once the upgrade and clone is complete.If I 'Export Update Set Batch to XML' will it automatically save all the child update se...
Resolved! PDI Stuck in “Upgrading Instance in Progress” Status
Hello Team,My Personal Developer Instance (PDI) has been stuck in the status “Upgrading Instance in Progress” for more than an hour.I’ve tried refreshing the page multiple times, but the status hasn’t changed. Could you please help me to resolve this...
Schedule Reports in Zurich
Users Approving without Role Count Towars a License?Checking to see if any user approving without any role counts towards a license.
Attcahment duplication
In a scoped application, I had a record that includes an attachment named "pasted". When I open this record in Workspace, the same "pasted" attachment appears again—duplicated. If another user (User 2) opens the same record, the "pasted" attachment i...
Displaying Help Text for Checkbox
Hi, I had a request for displaying Help text for a checkbox field on workspace. Please help me to process this requirement
How can I update my Keystore from 3DES encryption to AES encryption
Hello, I am using keystore for SSL authentication for integration. After Zurich upgrade, it got disabled. When I am trrying to enable it, i am getting error message as 'The uploaded attachment contains 3DES encryption. Please upload a keystore with A...
Using my $300 exam voucher for an exam after the Pearson VUE transition
Hello Community,I have a $300 voucher for a ServiceNow certification exam. I want to schedule my exam on November 19, 2025, which is after the transition from Webassessor to Pearson VUE.Could someone clarify:Can I use my existing voucher for an exam ...
