Software product classification into Commercial, Freeware, Component

[anwede]

Is there any way in which ServiceNow can classify software into Commercial, Freeware, Component, Open Source, etc. on it's own when discovered instead of manually entering?

[Fabian Kunzke · Accepted solution]

Hey,

This is likely something you'll need to manage on the software products. A typification would make sense here. There is an ootb "type" field which could be used for this detail, but i'd check first, if it is already in use in your company at other points.

So to directly answer your question: No, discovery cannot identify/classify software like that (at least not ootb). But something like this can be maintained on a product level and then inherited/autofilled into the actual CIs.

Within CSDM this would rather be a topic for the APM thought. So make sure this is in line with how you manage software overall.

Regards
Fabian

[Fabian Kunzke · Accepted solution]

Hey,

This is likely something you'll need to manage on the software products. A typification would make sense here. There is an ootb "type" field which could be used for this detail, but i'd check first, if it is already in use in your company at other points.

So to directly answer your question: No, discovery cannot identify/classify software like that (at least not ootb). But something like this can be maintained on a product level and then inherited/autofilled into the actual CIs.

Within CSDM this would rather be a topic for the APM thought. So make sure this is in line with how you manage software overall.

Regards
Fabian

[anwede]

There is the product type field "Licensable, Not licensable, Child" in discovery model which is not manually maintained but discovered by ServiceNow. Can we consider this for product classification into commercial, freeware, component etc. If yes, which is which?

[Fabian Kunzke]

Hello,

if this product type aligns with your definition of commercial, freeware & component, then yes. But this is depending on how you'd define it.

[anwede]

It would be helpful if you could please elaborate on the same? If a product is licensable does it not mean that it is commercial and if it is not licensable does it not mean it is freeware or open source and similarly if it is child then it is component?