Unable to log in to my developer account after scheduled maintenance

[tomasz brzoza]

I’m unable to access my developer account.
I’ve already tried to reset my password, but it didn’t help.

The issue started shortly after the scheduled maintenance on May 16, 2025 (from 20:00 to 21:00 PST).

Could you please help me with this issue ? 

[Dr Atul G- LNG · Accepted solution]

Hi @tomasz brzoza 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.