Upgrade - can users login during the upgrade?

[Enrique Tabalon]

Good day!

What's the best practice nowadays about who can login (ServiceDesk) while the instance is going through an upgrade?

Can SD log in and view tickets but advise not to do a ticket update? 

Can we lock users out while upgrading?

Thank you!

Enrique

[Ankur Bawiskar · Accepted solution]

@Enrique Tabalon 

yes the users can login and continue their work with minimal impact.

check this KB Question 7

Instance upgrade FAQ - Frequently Asked Questions 

If my response helped please mark it correct and close the thread so that it benefits future readers.