Problemm statement : My Team Unassigned work is not reflecting data correctly for the Local ITM users who have multiple location assigned to provide deskcside support. We have a group for Local ITM and all members irrespective of locations are added to it. Now the challenge we are facing is that they are able to to see tickets which are not relevant to their location.
Please elaborate your problem. Might be your Local ITM Team members are part of other groups also. Then they can see other unassigned tickets from other groups for which they are part of
