At my organization, I work in a smaller team within a larger Service Now instance. We don't have the staffing or funding to have a project manager that would be able to manage our projects and make sure everything is flowing smoothly. We want to lev...
Hey everyone! I've been bouncing around for the last couple of months, trying to figure out how best to fit ServiceNow to our particular institution's needs. Sadly, I got here too late to see the workshops and presentations that have been put on in ...
Greetings! ServiceNow is planning our next National Higher Education Summit in 2025. Before we finalize a location and date, we are requesting your feedback. Please fill out this brief survey, prior to October 28, so that we can build out the agen...
I'm interested in a more complete understanding of ServiceNow as it is applied in the Education ecosystem. Please share some of the unique ways SN is customized for education. What are some of the most useful things that you were able to accomplish w...
Hi Experts, We are doing implementation of HAMpro and part of that we have requirement to manage AV assets in ServiceNow. Reaching out this group as I've seen some blogs on AV Assets here and there is no information in ServiceNow documentation at all...
Hi colleagues, Is there value in attending Knowledge 2025? Do many people from the Higher Ed sector attend? Are there sessions dedicated to higher education or government sectors? Would really appreciate any feedback you have,Debs
I know I can set the portal to automatically redirect SSO, but I see that other organizations have a public service portal where the login option in the upper header takes you directly to their SSO. But I can't figure out where I'd change this? Right...
Hi, I'm currently looking for a solution if the currently logged-in user is using our VPN they would not need to verify their identity using MFA. Possibly an MFA criteria to condition if the logged-in user is using a VPN or not. Any help would be gre...
Has any higher ed org made the switch to using Employee Center? I have some questions... 1. I was watching this https://www.servicenow.com/community/employee-center-events/employee-center-academy-migrating-from-service-portal-sp-to/ev-p/2333637 and n...
Greetings all, we are interested to know whether anyone has done work on providing Banner (Ellucian ERP for Higher Ed) self services thru ServiceNow portal (as oppose to Ellucian Luminis Portal). we are also interested in hearing the integrat...
I'm currently working on building out the Service Portfolio for my university. I'd like for my services and service offerings to be able to be viewed by our service owners, IT Support technicians, and the end user. I've already figured out how to get...
Has anyone upgraded to Vancouver and already had a Service Portfolio configured previously (SPM), where taxonomy nodes were required to be configured (its mandatory). I am expecting Vancouver not to require Nodes to be configured. Is this correct?
While reading Vancouver release notes, I learned there are now default archive and destroy rules for "variable data of standard catalog items, record producers, and catalog task tables". The rules are inactive by default. I can see how it would be ne...
Are there higher education folks here that have any advice on licensing options for higher education? It seems like our current landscape for licensing has been quite a sudoku!! We have ITSM, CSM, ITOM, and SPM, but our licenses are all over the plac...
Anyone here who has implemented the Automated Test Framework in their instances? Is there any licensing cost? Your inputs and feedback are much appreciated.
