Need your inputs re: Automated Test Framework
Anyone here who has implemented the Automated Test Framework in their instances? Is there any licensing cost? Your inputs and feedback are much appreciated.
Anyone here who has implemented the Automated Test Framework in their instances? Is there any licensing cost? Your inputs and feedback are much appreciated.
We'd like the benefit of your experience as we decide how we want our virtual agent and live agent chat to work. We'd like to know what has worked well for you (or things you'd warn us away from). We have a very basic set-up on our test instance but ...
How to setup Knowledge Management setup; flow is draft to one group (where all group approvals required to proceed) followed by approval required second group (all group members) followed by Publish; then comes Retire request based on approval from t...
Hi all, Has anyone tackled setting up SPM and its taxonomy? Nodes, layers... etc. Be interested to hear and chat more, been looking at it and not going anywhere fast, am trying to understand the implications, consequences, benefits etc. down the trac...
Need advice or info shared on different examples of projects to programs to portfolio configuration? Our team wants some ideas to then determine best way we may configure our hierarchy!
Hello,I am new to this forum and have only been in ServiceNow for about a half year. Where I could use help with is in the "phishing" area. We get buried in phishing e-mails almost on a daily basis. We have an e-mail address where these can be sent t...
Hi Community Members,I am reaching out to you as my colleague peterholmes and myself are going to attend Knowledge17 - we are working for a Business School, and are based in France.We would be happy to get in touch with some of you going to attend th...
Hi all, one of our higher education universities in Asia would like to seek for any reference who has done the custom URL <instance>.yourdomain.edu instead of <instance>.service-now.com. The goal of the university is to release the service to their s...
at McGill university, up in Montreal, we are currently implementing CMDB by leveraging all the ITOM tools currently in place, we are not planing to use discovery. who has any feedback to share.
Good morning,There seems to be a bit of confusion on the forums about the new mobile UI, what it is, how to enable it, etc. Here are the two links from the Geneva release about it:Mobile app UIActivate the smartphone interfaceFor anyone whom is worki...
Good morning,We are currently looking at possibly using ServiceWatch and / or Discovery in our environment. Has anyone had any experience with either of these modules? Below I have outlined what we hope to accomplish with each to give you some backgr...