Knowledge23 User Experience Academy: Continue your Journey

[AJ Siegel]

Thank you so much for joining us @ Knowledge 23, we hope you learned a lot at the conference and got to meet some of our Experience Experts at the User Experience Academy. The resources below will help you continue your journey to delivering great experiences for your users.

Join the Product Lab Insiders Program

Interested in an opportunity to shape the future of ServiceNow products? Join the ServiceNow Product Lab Insiders Program and receive exclusive invites to interactive feedback sessions with our experienced researchers.

Participate in a community of practitioners passionate about the user experience

The new User Experience Special Interest Group (UX SIG) is a community where ServiceNow professionals of all personas (administrators, developers, line of business owners, designers, researchers and architects) and levels of expertise can ask questions, share ideas, and learn from and gain access to ServiceNow experts and resources which will help you deliver great experiences on the Now Platform. 

Join the community

Prototype your experiences with Figma

Have a need to rapidly prototype ServiceNow experiences? If your team uses Figma to create those prototypes, we have Figma libraries available for some of our core UI frameworks. Check out all of our resources on ServiceNow's Figma Community profile

View the libraries

Deepen your understanding on Now Learning

Interested in continuing your learning journey? Consider enrolling in our From the Experts: User Experience (UX) for ServiceNow path on Now Learning . From the Experts showcases ServiceNow experts in a particular discipline or role who provide instruction on gaining the skills of their craft, similar to MasterClass.

Watch a brief trailer of the courses below:

Enroll in the learning path

Follow up with session resources

Below are links to session-specific resources from the presenters. We will continue to add resources once the team returns from Knowledge.

Workshops

• Getting Feedback
• Jobs to be done
• Journey mapping
• Prioritizing the user when organizing content
• Theming across your instance
• User observations - contextual inquiry

Labs

• Building better workflows by understanding your users
• Deliver a great self-service experience
• Streamlining content value realization from customers and partners who have done it
• Transforming a business process 

Leading Practices

• Accessibility
• Form
• Mobile
• Organizing your content
• Self-service
• Using Platform Analytics to communicate clear and engaging insights
• Virtual Agent