The Now Platform® Yokohama release introduces updates to the platform that help you put AI to work with new AI agents and more automated workflows. Explore the release notes to learn what's new.   On the Figma community, the Yokohama release includes the following enhancements: Updated Employee Center libraries with support for Figma variables Updated Workspace and Native Mobile libraries with the latest Yokohama updates   We're also introducing two new libraries: Workspace Now Assist components - Use in combination with our Workspace components and template libraries to design your own Now Assist experiences. Keep an eye out for even more content about designing for AI coming soon to Horizon! Customer Portal components and variables - Our new Customer portal library comes complete with components and templates that allow you to easily customize and design your own Customer portal experiences.   To start using the latest libraries, duplicate them into your Figma team and swap them into any files using the previous versions. Check out the Getting Started Guide in each library for more detailed instructions.   Want to learn more about how to design experiences for ServiceNow? Visit Horizon, your go-to source for the latest guidelines, patterns, components, and resources.   We can't wait to see what you create.   Download past releases If you're looking for the Figma libraries for any of our previous releases, visit the Figma library archive page on the UX SIG. ... View more

Unlocking the Hidden Potential of Dashboards: Drive Intelligent Action and Business Value Are your dashboards merely displaying data, or are they igniting action and driving real results? In today's fast-paced business landscape, the difference between good and great lies in the ability to transform data into actionable insights. As a design leader, I've witnessed firsthand the transformative power of strategically crafted dashboards that go beyond surface-level metrics to deliver tangible value. ... View more

Quality data is one of the core ingredients of AI Development. For this reason, the AI Development process must start with high-quality data. This post gives a high-level overview of the principles of AI Data Readiness, as well as simple questions to jump-start discussions about AI Data Readiness with your ServiceNow AI Platform team.  ... View more

There are several key steps required for creating optimal mobile experiences. While ServiceNow offers many "out-of-the-box" solutions to get started, there are also some key principles to consider.  1.Think critically about your users ServiceNow's mobile experiences cater to two personas: Fulfillers (Agent Application) and Requestors (Now Mobile). Understanding the behaviors and needs of these users will help you create better experiences and guide you to choose the right set of components.  2. Leverage unique device strengths This practice is closely tied to better understanding user behaviors - why are your users leveraging mobile devices? Are there offline capabilities, location services, or camera functionalities that they would find useful to their jobs? Leveraging mobile strengths in conjunction with an end user's job function can help contribute to the most intuitive experiences. 3.Maintaining focus and adapting There are several key principles that can be used to ensure that your user interface is organized in an intuitively. Some of these include: - Simplifying your navigation - Prioritizing key content - Keeping content consistent - Preparing for various environments Overall, you want to maintain your end user's focus for short sessions, adapt to their needs in various environments, and help them get their work done anywhere.  4. Activities As you think through these various principles, there are a couple of activities you can work through to help you come up with the ideal experience. Included are templates for: - Use case activity - Mobile sketching - Persona Cards - Links to our Mobile Figma Library and Mobile Horizon Page Use the attached artifacts as well as our mobile design resources to help create exceptional mobile solutions! We can't wait to see what you come up with! Here are some other great mobile resources to help you get started: - Getting started with Mobile Apps (Customer Success Center) - Building Mobile Apps with ServiceNow     ... View more