User Activity
Hello Experts,
I new for transform map script and loading data.
I want to update 900 existing records with sso source field and from Active directory team I got excel where I got email address and name column.
In our instance many users having same u...
Hello,
Users are unable to see data into task_time_worked table. I checked ACL and as per the ACL wm_basic as well as sn_customerservice_agent role assigned stil users are unable to see the data.
There is one user who can see the data in this table a...
05-04-2022
Hello All,
I want to provide access for Scheduled jobs to the users to create recurrence cases, incidents e.g. daily weekly monthly incidents using standard templates.
At present scheduled job module has "Admin" access but I dont want to give admin r...
Hello All,
I have used below encoded query and I want to add order by on opened_at field which is a date field.
At present it is showing old to new records however I want to showcase new to old records.
Below is my encoded query copied from incident ...
Hello All,
We are on Rome version and using virtual agent live chat as well as walk up modules.
When agent is creating an incident from agent workspace for an interaction it should set contact type as Virtual Agent when type is chat however, it shoul...
