About Ayshee Chattopa

Ayshee Chattopa · 03-06-2020

Hi All, I want to display multiple announcements on the Service Portal simultaneously without the expand/collapse button. Currently one needs to click on the expand /collapse button to view multiple announcements, as below : Can anyone tell me how ...

Ayshee Chattopa · 05-17-2019

Hi All, I have an issue where my workflow is not getting attached to my RITM. On further investigation, I could find out that this is not happening for just one catalog item but for every catalog item. I also went ahead and checked my Request. There ...

Ayshee Chattopa · 02-19-2019

Hi All, I have a requirement where I need to attach my Response SLA to incidents when State = 'New' or State = 'In Progress'. Below is my SLA definition: However, it is not getting attached as expected. Can anyone please help me on this. Thank...

Ayshee Chattopa · 01-05-2022

@vitaly.sukharev , I am also facing the above mentioned issue due to $scope. Have tried modifying the code as below : api.controller = function($scope) { /* widget controller */ var c = this; function hideResponse() { if ($scope.data.response) { $sco...

Ayshee Chattopa · 05-26-2021

@Harshvardhan - The client side logic you have mentioned above, can we also use this in a UI script? If so, can you please guide me as to how I would do that. Thank you, Ayshee Chattopadhyay

Ayshee Chattopa · 01-18-2021

Hi Ram, Does this also work for the service portal? I followed the above steps in my PDI and contextual search from the internal view is working but not from portal. Can you please help me understand how to make it work for the sp portal? Thank you, ...

Ayshee Chattopa · 01-04-2021

Hi Ankur, I referred the above code for one of my requirements to make the KB number a clickable link on Additional Comments and it worked perfectly. Thank you so much. Regards, Ayshee Chattopadhyay

Ayshee Chattopa · 07-13-2020

Hello Harshvardhan, Can you please confirm if the above mentioned issue is applicable for UI Actions as well? We recently upgraded to Orlando and here in my instance, we are making the Additional Comments field "mandatory" from the 'Resolve' UI Actio...

User Activity

Display Multiple Announcements On Service Portal Without Collapse Button

Workflow Not Getting Attached RITM For Any Catalog Item

Response SLA not getting attached to Incident.

Re: Service Portal says "$scope is not defined"

Re: Call user domain in a catalog client script

Re: Service portal is not displaying catalog items in Search context

Re: How to add hyperlink in business rule so that incident number should come with link in activity

Re: Post button is hidden when a journal field becomes mandatory after upgrading to New York