Hide List in Service Operation Workspace based on role

[Kaustubh k]

Hi All,

I have created a custom list in SOW ,called as Agent Presence under Team Management category as shown in screenshot.Now mine requirement is I want to show this team management and agent presence only to those group managers which group has role called as x_auto_assign.

How can I hide from other members and show only to the above group maangers.

Thanks in Advance

Karan

[Tanushree Maiti]

Hi @Kaustubh k 

Refer: How to Restrict list views by Role in Service Operations Workspace? 

Workspace: Hiding List Category for Specific Roles .

https://www.servicenow.com/community/service-operations-workspace/restrict-ritm-visibility-in-sow-bu...

Hide/Show Lists based on Workspace view Rule or any other way 

[Ankur Bawiskar]

@Kaustubh k 

you can configure audience with that role and then have linkage between the list and the audience

1) create audience here -> sys_ux_applicability

2) then have linkage here -> sys_ux_applicability_m2m

Service Operations Workspace - How to configure “List Applicability”? 

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