if a survey is generated in servicenow how many days it will be in ready to take state in servicenow

[chaitanyakumarD]

if a survey is generated in servicenow how many days it will be in ready to take state in ServiceNow if there is any specific time line then how  can we modify that

[Dr Atul G- LNG]

Hi @chaitanyakumarD 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855826

How the value of Expiration Date field is determined

The value of "Expiration Date" field on a survey instance is determined by the setting of "scheduled period" of the Survey Definition at the time this survey instance was created. For example, if "scheduled period" is "No Limit", "expiration date" will be set to the current date. If "scheduled period" is "Weekly", "expiration date" will be set to 7 days from the creation date.

Keep in mind that "expiration date" uses the date in GMT timezone. For example, if a survey instance was created in the early morning for a user in UTC timezone, the user may see "expiration date" being a day before his local date.

How this field is used

This field is used only internally for a technical purpose - it is used to determine if a survey instance should be created or if the creation would cause duplicate active survey instances.

When the system is creating a new survey instance, it checks the existing instances by their "states" and "expiration date" values in order to find out whether the creation of this instance is allowed according to the "scheduled period" setting on the survey definition.

Customers should not worry about this field and should not include it in any reporting.

[Anil Lande]

Hi,

Check below scheduled Item in sys_trigger table.

This is OOB job that cancel survey instances matching the given condition after due date is passed.