What is the name of the OOTB knowledge search flow for the chatbot? Do I need to download any plugins?Based on the information I found online, I have installed two plugins:Glide Virtual Agent [com.glide.cs.chatbot]: Used for creating new flows.ITSM V...

My coding skills are not very good, and I sincerely apologize for any shortcomings.I am currently learning and have some ideas I would like to ask the community about:On my Employee Portal interface (OOTB), the virtual agent icon is displayed by defa...

The information I found online indicates that I need to purchase a license to use this feature.At the same time, I have experienced some features through the Now Learning lab instance, such as incident suggestions, automatic knowledge generation, and...