Issues with Dot-Walked Updated_by in BR — Works in PDI but Not in Our Dev Instance

[rhyannagood]

Hi everyone!

I'm encountering an issue with a Business Rule that’s designed to transition a case from Suspended to WIP when a comment is added. The Business Rule includes a condition that requires sys_updated_by (the updater of the record) to match the value retrieved via a dot-walk from the opened_for field (i.e., opened_for.updated_by).

What’s happening:

• In my (PDI):
  The configuration works as expected, and the Business Rule fires when the condition is met.

• In our Organization’s Dev Instance:
  When I configure the condition as “Updated by is same as” and then dot-walk to the opened_for.updated_by field, the Business Rule does not fire. However, if I simply use “Updated by is same as Updated by” (without dot-walking), it works fine.

I’d appreciate any insights or suggestions on how to resolve this or adjust the configuration, so the intended logic is consistently met.

Thank you in advance!

[Ankur Bawiskar · Accepted solution]

@rhyannagood 

Things to check

1) are you sure Opened for field is populated?

2) shouldn't you check the userID to check if the user who updated is the same as Opened For user

Updated by [SAME AS] OpenedFor->UserID

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@rhyannagood 

Please ensure the BR is configured correctly as per the other instance

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR · Accepted solution]

Hi @rhyannagood ,

It should update by same as opened_for.userid

like @Ankur Bawiskar mentioned

are you setting the value of the state to WIP in the actions?

check if the abort action is checked and uncheck it

please share the screenshot of actions tab in the BR 

or check if there is any other BR or anylogic which is aborting the action of this 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[rhyannagood]

Hi Giga! Prior to this I did attempt opened_for.userID & that did not work. I just re-reviewed & it looks like everytime I went back & made changes the ' actions' tab did not stick( so the BR didn't run because the actions field was empty). All set now! Thank you so much!