Virtual Agent Bot Response Text Display Issue with Line Breaks showing as /n

[Ned Sanderson]

Hi All

I'm building a new topic today and when I enter a list of steps in a bot response text component, it runs the text together and shows the line breaks as /n.  This is consistently happening within the topic.  Wondering if you know of a solution.  Thanks!

[PeterWiles]

I would suggest using the HTML component to display the information from the screen shot.

Alternative is to use the gs.getMessage() and format the message in there.

[nilimadesai]

Hi Ned,

You need to use '\n\n' in your message string. Each \n will cause a line break. Wrapping the message in gs.getMessage() is also recommended. 

So something like below should work:

return gs.getMessage('This is a test') + '\n\n' + gs.getMessage('Do you see a line break?');

or,

return 'This is a test' + '\n\n' + 'Do you see a line break?';

If I have answered your question, please mark my response as correct and/or helpful.

Regards,

Nilima

[Muralidharan BS]

Hi Ned, 

Can you give this a try, 

Thanks

[Ned Sanderson]

The <br/> works!  Just wondering why I have to use this now....