virtual agent error can i talk to live agent getting error
HI we are using NLU and we have utterance can i talk to live agent it went to chat with live agent flow but getting this error .
Forum Posts
sn_connect send message is not working in the business rule. can run it in background script fine
var conversationId = sn_connect.Conversation.get('sys id of the conversation); conversationId.sendMessage({ body: "Please don't leave the chat some agent will take over your conversation", field: '...
Resolved! Start a specific VA conversation from a URL parameter without disabling key functionality (New York)
In Madrid, you're able to append the sysparm_topic URL parameter to the Virtual Agent (i.e. https://abc.service-now.com/$sn-va-web-client-app.do?sysparm_topic=[sys_cs_topic sysid]) and automatically start the specified conversation. In New York, you ...
Unexpected "Show More/Show Less" Button in VA msgs and Branding Icon Changes in Virtual Agent
Hello ServiceNow Community,I recently noticed some changes in our ServiceNow instance, specifically within the Virtual Agent (VA) conversations. A "show more/show less" button has appeared in the conversation messages, and some of our branding icons ...
calculate the number of days between incident opened_at and now (today)
I am working on a virtual agent topic flow which allows the end user to escalate the ticket. However, there certain conditions that must be meet before incident can be escalated.condition 1: the incident must be P3 / P4 and opened_at should be 5 days...
Trigger a NLU model at any step in a topic flow
I would like to know if it is possible to trigger a NLU model at an specific step in the topic flow. Right now the NLU model is trigger when the users enter their request directly in the conversation bar, but I would like to implement a triage questi...
Servicenow CatalogSearch().Serarch is not returning any result.
Hi Experts, I have Used CatalogSearch API in my code Where I am passing the List of Catalog and Search term. But It is not returning any result. Though I have checked Manually, I am having the catalog Items. Below example code is var search_term = "A...
Find Who made a change in VA Topics
I am unable to find a way so asking. Is there any way to see who made a change to a Topic?
Resolved! Documenting the VA Topic
I have a requirement to document our changes to our VA Topics and was wondering if anyone had any tips of a report or export that could give each piece of the topic and its associated settings to allow for quick re-builds and documenting changes betw...
AI Search in Virtual Agent for Multiple separate portals
We have AI Search enabled for Virtual Agent...Please suggest me the best way for configuring AI search for different portals.As we have 3,4 portals based on specific regions.Like AB portal should only return the KB & Catalog Item of AB (we have catal...
How to check if SLA has Weekends or Holidays?
How to check if SLA has Weekends or Holidays?
how to set email account in virtual agent
Hi Everyone,i want to setup a email address in now support, in the below screen when we click on send email to customer it's open a outlook, in that email i want to change email address,please help how to change the email address , #virtual agent #no...
Virtual Agent - revisit user's last selected topic from Anything Else
We would like to update the out-of-the-box Anything Else topic. Right now, when the VA asks "Is there anything else I can assist you with?" - the "Yes" button takes the user back to the opening conversation. We want to add a new button so the user c...
Embeded Messenger
Hello, The embedded messenger is not dynamic, the end user cannot change the position of the icon related to embedded messenger on the page where it's displayed. Do we have a solution for that ?
Resolved! NLU model testing
I have build an NLU Model and added 2 intents with 5 utterances each after training the model whenever I try to test below error appears
