Virtual Agent, NLU forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to improve search capability for virtual agent

Hey Everyone,I need some help for the below mentioned issue.If an user search for " I need a laptop" the relevant results should be based on "laptop", but I'm getting some irrelevant results based on the "need". How can we achieve this ? How can we g...

sandeep173 by Tera Contributor
  • 252 Views
  • 1 replies
  • 0 helpfuls

Search Knowledge Base topic Not Available

Good day fellow ServiceNow Enthusiasts Our client is seeking assistance to setup their Virtual Agent Lite. Their requirement is that the chat bot should provide a KB Article being asked during the chat conversation. However upon checking the Search K...

lopchris27 by Tera Contributor
  • 545 Views
  • 2 replies
  • 1 helpfuls

Virtual agent Chat Queues

Hi,I have craeted 6 queues based on user language. My requirement is when an eng user opens Chat window, only it should route to available Eng agent. even the other language agents avilable, it should show no agents available.but it is not working in...

Send Email through Virtual agent

I have created a topic, and I got some information from the user via email. and I want to send an email to it. I used the utility "action" but am still not able to send the notification.Can anyone help me on that?