The Service Operations Workspace is one of the out-of-the-box features of ServiceNow that an Agent and the business itself are highly lucrative.
There are so many reasons why a company should use the Service Operations Workspace and one can easily be forgotten. And it's why so passionately making it so important to highlight the capabilities of the ITSM Service Operations workspace.
Let's dive in!
Reason 1: It gives service desk and teams a view on what to prioritise.
We easily get drag along by bombarded tickets, task and meetings. The workspace gives a dashboard or view of the ticket status, SLA and priorities both as a team and as an individual. Giving the ability to look at the correct angel, take action on what is urgent and important and most of all engage what is more impactful.
Reason 2: A place where you can multi-task multiple tickets like incidents, request, problem ticket and so on.
The need of using multiple browsers, tabs and pages is removed in the ServiceNow workspace. A high impact and productive workspace that allows numerous activities attended and actioned at the same time.
Reason 3: A true productive workspace with a fully automated capability with the help of AI.
The workspace has agent assist that provides recommended actions from similar incidents. The availability of information is already overwhelming but placed infront of you is the most relevant. Enabling service desk to act and make intelligent decisions based on most relevant information.
I will be sharing with you the ServiceNow ITSM Service Operations Workspace in action.
Here is how: ServiceNow ITSM Service Operations Workspace Quick Start
