accept and reject button is not visible
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09-23-2024 10:47 PM
HI All,
In the workspace while taking the walkup chat in the workspace , accept and reject button is not visible
module name : walk up experience
Can anyone help me on this topic
Thanks ,
Chandan
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09-24-2024 12:17 AM
Hi @chandanpatra ,
Please check the assignment rule in assignment eligibility tab, you can find the Rejection Handling tab , can you select allow agents to Reject.
Also, please let me know , if this helps. Mark it as helpful or correct , if it works.
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09-24-2024 12:41 AM
still i am not receiving the accept or reject button.
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09-24-2024 01:28 AM
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09-24-2024 01:30 AM
It is true , In my instance