Anyone using ServiceNow for NERC CIP?
If anyone from the community is implementing or planning to implement ServiceNow for NERC CIP, please let me know.
Forum Posts
load the standalone Virtual Agent web client to onto a browser via URL link
Hi, We are loading the standalone Virtual Agent web client to onto a browser via URL link : https://instance.service-now.com/$sn-va-web-client-app.doHowever with this link default virtual agent bot is opening but not the custom bot. I want to open ...
Resolved! call script include
Hi Team, can anyone help me in the script how to call script include and its function from schedule job for every 24 hours i have to call the script include from schedule job
RITM Approval
if one person is creating an RITM, it should NOT go for approval to same person, rather it should go for approval to others from his team for approving it. For this i want to change the workflow .How to do it
Resolved! ServiceNow Service Bridge integration Mapping of the Reference field (Assignment Group)
I have established the connection using Service Bridge Between two ServiceNow instances and did the incident integration with service bridge remote task definition. For the incident all the fields are mapping except reference fields(for example Assig...
After clone tech hub portal global search not returning any results in the servicenow
After clone one of the instance tech hub portal global searches not returning any results in the ServiceNow.
Virtual Agent: Show Announcements
Hi, In the Virtual Agent I would like to display a list of the current active announcements. Is there a way to store the announcements and display them, similar to that of the Service Portal widget, without having to give users access to the announce...
ATF in ITSM Workspace UI i need to create a problem from the Incident but i am not able to click OK
I Need to create a problem from Incident from ATF in ITSM Workspace UI but i am getting struck because there is conformation Pop-up appearing and i Need to click on OK but i am not able proceed further Steps i have tried using click on Custom UI the...
Need to send notification to assigned to user of the record
HI Community, I have a scenario where the notification needs to be triggered to assigned to user of the record whenever the update is happen in the record (additional comments update).But we already have 2 notifications in place one to assigned to us...
How can we customize the now assist Virtual Agent chat bubble?
We are using agent chat and wanted to get rid of the OOTB chat bubble and customize the chat bubble as a rectangular window with word "chat with Virtual agent". Is it possible to do it? We have tried using virtual agent widget and embed it in footer ...
Provider Notification
I have checked in teams record card format, previous priority for incident is not available.Even if it is not possible to add it on card can it be done in message part?Thank you
From the url values needs to autopopulate in the catalog form
hi all, I have two catalog item , where the catalog item1 created and the corresponding RITM moves to approval then the requested for manager get a mail with a link of second catalog item 2 redirect to the service portal form . In both catalog 2 fiel...
Resolved! Create Change task Through Ui Action
Hi Team I need assistance with developing a new UI action for the related list. Specifically, I would like to implement functionality where, upon clicking on the related list button , five change tasks Should be generated . Could someone please provi...
Ability to Target Announcements to Specific Queues While Users Wait
Hi everyone,I'm looking for a way to enhance our virtual agent experience in ServiceNow. Specifically, I want to target announcements to users waiting in specific queues.Scenario: When a user tries to connect to a live agent through the virtual agent...
AI Search with GenAI on Service Portal or Employee Center Pro
Hi All,I'm exploring the integration of AI search capabilities using GenAI on our Service Portal or Employee Center Pro in ServiceNow. We aim to leverage GenAI to enhance our search functionality, providing more accurate and contextually relevant res...
