Hello Expert,Scanario : How to send a notification to approver in their available time/time zone.How can we achieve this ??Is there any posibilty to trigger an event by business rule?? if yes, Please provide the script.Thank in advanced!!!
Hey,I'm working on a client script for a catalog item that will check if the request being created was created by the same person for whom access is being granted - if so, a message should be displayed that this is not appropriate for this item.Unfor...
Hi everyone, I have an OOTB ACL for the 'sys_email_client_template' table. See below:This is restricting based on the role. I want to keep this ACL but also create a new one to restrict users so they are not able to see records when the table is 'sn_...
Hello All, I have a requirement that while an incident is in progress, no user other than the admin and incident Assignment group member should be able to change the 'Assignment group' and 'Assigned to' fields. I wrote a UI policy script for this; ho...
Hi All,How to put a email id which will behave like a hyperlink in notification body ?Thank you
Create a flow to create the manual task on the incident when the state changes to On hold and assign that task to any one of the assignment groups and once the incident task is closed then update the state again to InProgress.help me to achieve this ...
Hello,I am having requirement To update group names list on List field on employee profile form when a user is added or removed from the group, group names should automatically updated on list field value.example,->if user A is added to Group1 - then...
Need: Reminder Button in Back OfficeWe want to add a "Reminder" (Notify) button in the back office with these conditions:- Visible only if the Assignment Group is filled.- On Incidents: shown on the form, between "Follow" and "Save".- On RITM Tasks: ...
Hi Community,After our recent ServiceNow upgrade, we noticed that Contextual Search has stopped working on the Service Portal in our non-prod instance. Additionally, Incident-related search results are not appearing in the contextual search output.Ho...
Hi, I have used the above configuration for setting up save as draft and the option is available during change create. However once created i am not able to see my change.Please let me know if any additional configuration required. In all discussion...
In the Incident Form State Changes From InProgress to Resolved I want to set Read Only the Resolution Information Field automatically how can i achieve this
Hi All,I have a notification which is triggered by a event and that event is triggered by a scheduled job. And also have email script in that notification. If you see the below email script :- Suppose 10 records falls under this notification , it wi...
Hey guys! As the title implies, I need help with copying the short_description of the parent (cmdb_ci_service) business service and fill in the same information in the child service offering (service_offering) field called short_description. This is ...
Hello community, good afternoon. I have a problem related to a survey that is sent to the user when his request has been completed.The user enters the satisfaction survey and the first question appears with the default answer but when he clicks anyw...
