Hi all,According to this product documentation Unauthorized change request (servicenow.com) Whenever there is an unplanned change in a CI an unauthorized Emergency change request will be automatically created. I went into the cmdb_ci table and made c...
Hi Experts,We have a requirement to create a Request from an inbound email action, which is working fine with my existing code. The client wants us to populate Requested for details from the Email Body. The format of the email would look something li...
Hi Everyone, I'm looking for best practice recommendations for setup of Change Management. I'm not sure if there is a general consensus in terms of what can go into the CI field.I'm thinking if selecting Business Applications on a Change should be av...
Please help with any ServiceNow doc on HI Support cases tickets related state changes and reminder notification timelines before they are auto closed by system if there are no further inputs received from customer either not accepting the solution or...
For a record, If the assigned to is a group1 member and logged in user is group 2 member then for the group 2 member the record should be read only. How to write ACL script for this requirement?
I want to have list of CI'S which contains word 'Test' in short description without using asterisk.Say for example, i have a list of CI's , the short description says " Workspace Test" , if I search in short description with only Test, then the recor...
Hi All, I want dynamic short description but when i am selecting the toggle script part in the short description i am not see see pill picker because i want to select get catalog variable - requestor for Can you tell weather this script is correct o...
Hi All,I am currently exploring the Task Intelligence Admin Console now I have trained and deployed a model in my account and currently testing it with Service Operations Workspace. Can we connect the Task Intelligence results with the Incident table...
Hello, I have requirement to add SCTASK URL in notification email body which is created on sc_req_item table. Please suggest the how to achieve it. If it is achieved by email script please share. Thanks
Hello Community,Greetings !How can we change some font of VA welcome message to italic and some to different font.Please guide.Thanks in advance
Is there any pre step that i need to do? i tried with the credentials service now gives me and this error message appears every time i try to test the connection
Hi all, I have multiple MRVS in RITM and I need to generate excel from them, possibly I would like to have each MRVS in a separate sheet of the same excel. Could you please support?Many thanks in advance,Tommaso
Hi All,There are 2 variable in serviceportal 1 Hr Category & Hr subcategory, HR subcategory are base on hr category, both are select box variable with None. but when I select category at that time HR subcategory will automatically populated with out...
i am getting below error while adding computer to ad group {"Action Status": {"code": 1,"message": "Error: Invalid resource name : 95fbb98f1b5619d0627af2ff034bcb6c$ (Process Automation.4481f90787bd11107701ed3e0ebb3543; line 39)"}}
There is a true/false field (known_error) on the problem table in SN, but it does not seem to be related to any functionality. I don't know if I recall correctly but that field used to be visible on the Problem ticket form, maybe under certain condit...
