SLA not Attached to the ticket

Garvit1 · ‎09-22-2024

Hi Team,

I need to create a report where SLA not attached to Incident tickets, what filter i can apply to pull out the report.

Please help me with the solution at the earliest, i need to pull out the report for management review.

i have attached the screenshot, how can i create the report regarding the same.

Regards,

Garvit

AndersBGS · ‎09-23-2024

Hi @Garvit1 ,

Create a report based on the incident table with the related condition as shown below:

Remember that it's import to state that "no selected table records". This refers to, that no SLA is attached to the incident.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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View solution in original post

Community Alums · ‎09-22-2024

Hello @Garvit1 ,

You can create the following filter to identify incidents without attached SLAs.

Please Mark it as "Helpful" and "Accepted" if it works.

Thanks

Garvit1 · ‎09-23-2024

@Community Alums not record to display same result, is there any other solution i can apply

Community Alums · ‎09-23-2024

@Garvit1Could you please share the screenshot where you applied this filter? Additionally, do you have any incidents in your system where SLAs are not attached?

Thanks

SP22 · ‎09-24-2024

@Community Alums, please find the below screenshot.