accept and reject button is not visible

[chandanpatra]

HI All,

In the workspace while taking the walkup chat in the workspace , accept and reject button is not visible 

module name : walk up experience

Can anyone help me on this topic 

Thanks ,

Chandan

[Community Alums]

Hi @chandanpatra ,

Please check the assignment rule in assignment eligibility tab, you can find the Rejection Handling tab , can you select allow agents to Reject.

Also, please let me know , if this helps. Mark it as helpful or correct , if it works.

[chandanpatra]

still i am not receiving the accept or reject button.

[Community Alums]

Hi @chandanpatra 

Can you please check if Enable Auto -assign work items is set to false or not.

[chandanpatra]

It is true , In my instance